Chat bots that answer your customers
The same questions, answered at any hour, from your own documents.
Most of what customers ask you is already written down somewhere: your price list, your opening hours, your delivery areas, your policies. Someone still has to stop what they are doing and type it out again, and after closing time nobody answers at all.
We build a bot that answers from your own documents, on the apps your customers already message you on or as a chat box on your website. When the answer is not in your documents, it says so and passes the person to you, instead of making something up.
Sound familiar?
- The same questions arrive every day, and answering them is somebody's whole morning.
- Messages come in after hours and sit unanswered until the next working day.
- Your team gives slightly different answers to the same question.
- Your staff need to look things up in a long document or a price list while a customer waits.
What we do
- Read your own documents, price lists and policies, and build the bot to answer only from those.
- Put it where your customers already are: the messaging apps they use, or a chat box on your website.
- Hand the conversation over to a person the moment the bot does not know, or the customer asks for one.
- An in-house version for your staff, so they can ask a long document a plain question and get the answer with the page it came from.
- Connect it to your own business records read-only, so it can look things up and nothing gets changed by accident.
- A record of every conversation, so you can see what people actually ask.
What changes for you
- Customers get an answer at any hour, and it is the same answer every time.
- Your team stops retyping the things that are already written down.
- You find out what people keep asking, which is usually worth knowing.
What we need from you
- The documents the answers live in, however untidy.
- The questions you are tired of answering.
How it is priced
Quoted before we start, in writing. The quote names what it answers, where it lives, and what it costs to keep running each month.
We reply within one business day.
Your records
The documents it answers from and the conversations it has are kept on a server, backed up, and yours to export at any time.
What we will not promise
A bot is only as good as the documents behind it, so out-of-date answers come from out-of-date documents, and we say up front what it will not know. It answers questions and looks things up. It does not make decisions, quote prices it was not given, or promise anything on your behalf.
Tell us about it
Tell us in a few sentences. If it is something we can fix, the next thing you get is a plan and a price.
Or email hello@stratumics.com