An assistant that works from your own documents.

Much of what a business knows is already written down, in manuals, policies, price lists and years of emails. We build assistants that work from all of it. They reply in plain language at any hour and show where each answer came from, and when your documents do not cover a question, they say so.

Start a project
An assistant replies to a customer after hours using the delivery schedule, then hands over a question that needs a person.

What we build

For customers
It can sit on your website or in the messaging apps your customers already use, and answer from your prices and policies.
For staff
Anyone on your team can ask about a long document and get the answer with the passage behind it, so they can check it in seconds.
A person when it matters
When a conversation needs judgement, or the customer asks for a person, it goes to someone on your team with the whole exchange attached.
In their language
It replies in the language the question was asked in.
Read-only access
It can look up your records to answer a question, but it has no permission to change them.
Every conversation kept
You can read any conversation in full, including the document each answer was drawn from.

What changes

  • Customers get the same careful answer at midnight as they would at noon.
  • Your team spends less time typing out answers that are already in your documents.
  • The questions that keep coming back show where your documents fall short.

A good fit when

  • The same questions come in every day, and someone has to answer each one.
  • Messages arrive after hours and wait until morning.
  • Staff look things up in a long document while a customer waits.

To begin, we need

  • The documents that hold the answers, however untidy they are.
  • The questions you are tired of answering.

The terms

Price
Quoted before we start. The quote says what the assistant will answer, where people will find it, and what it costs each month to run.
Records
Its documents and every conversation it has are kept on a server, backed up, and yours to download.
Ownership
The assistant, its documents and its accounts belong to you.

What we will not promise

An assistant can only work from the documents it has, so we tell you at the start what it will not know. It does not make decisions, quote prices it was not given, or promise anything on your behalf.

Other kinds of work

Tell us what you want built

A few sentences in your own words are enough to start. We will reply with our questions, then send a plan and a price.

Start a project

Or write to hello@stratumics.com