Six kinds of problem, and what changes when they are fixed

You bring

• A company you supply has asked for your Local Content Certificate and you do not have one.
• Your certificate is coming up for its annual renewal.

You get

• The file goes in complete, in the Secretariat's order, with every document in date.
• You know what is missing on day one, not when the application comes back.

You bring

• A government or bank application with a long list of documents in a set order.
• A licence or an annual renewal that keeps catching you by surprise.

You get

• It goes in once, and it goes in complete.
• Next year starts from a full record instead of an empty folder.

You bring

• Month end takes days of copying between sheets, and one wrong cell breaks the total.
• One person understands the workbook, and they are on leave.

You get

• The month closes in an hour, not a week.
• The numbers agree with each other, because they come from one place.

You bring

• PDFs, statements or forms that arrive every week and get typed in by hand.
• A monthly report assembled from several files, and always late.

You get

• The work happens on time whether or not anyone remembers.
• Fewer typing mistakes, because there is no typing.

You bring

• The same questions arrive every day, and answering them is somebody's whole morning.
• Messages come in after hours and sit unanswered until the next working day.

You get

• Customers get an answer at any hour, and it is the same answer every time.
• Your team stops retyping the things that are already written down.

You bring

• Several people need to work on the same records at the same time, from different places.
• You need an app your customers use: bookings, orders, receipts, accounts.

You get

• One place where the truth lives, instead of five files that disagree.
• Everyone with an account sees what they are allowed to see, and nothing else.